Frequently Asked Questions
Your guide to luxury beauty shopping and expert skin care support.
What is the Bluemercury return policy?
We want you to be completely satisfied with your purchase. If you are not happy with a product, you may return it within 30 days of purchase for a full refund to your original form of payment, or within 60 days for a store credit.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
Does Bluemercury offer international shipping?
Currently, Bluemercury only ships to addresses within the United States, including Alaska, Hawaii, and U.S. Territories. We do not offer international shipping at this time.
How do I earn and redeem BlueRewards points?
BlueRewards is our free loyalty program. Members earn points on every purchase, receive a birthday gift, and get access to exclusive beauty events. Points can be redeemed for $10 increments once you reach a specific tier threshold.
Are the products sold on your site authentic?
Yes, we are an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to ensure you receive 100% authentic, high-quality beauty and skincare items.
Can I get beauty advice or a consultation online?
Absolutely! You can chat with our Beauty Experts online or book a virtual consultation to receive personalized product recommendations and skincare routines tailored to your specific needs.